About Support
Dear University Support Teams,
We want to ensure you’re equipped with the right information. PebblePad support is tailored for university IT and support teams, not individual users such as students or external assessors. If you fall into these categories, please refer to the FAQ section for guidance.
Thank you for your understanding and cooperation.
Best regards,
The PebblePad Support Team
Interested in learning more or seeking advice about PebblePad products? Contact our sales team here. We’re here to help you explore the possibilities.
FAQs
Securing a PebblePad account is a straightforward process. Simply get in touch with your institution, and they’ll handle the administrative side to set you up. Contact your university or course provider directly for assistance.
Encountering login issues? Your university or course provider has the means to restore access. Here are tips to try before reaching out to them.
- Check your spam/junk folder.
- Try the ‘forgot username’ function.
- Ensure you’ve selected the correct institution.
- If you’re using other systems like Canvas or Blackboard, contact your University IT for assistance.
Navigating the sharing process can be nuanced. Each university or course provider has its own protocols. For a prompt resolution, consult your university/course provider’s help page or contact them directly for guidance.
Rectifying account details, such as name changes, is crucial for accuracy. As a third-party software provider, we lack visibility and control over these records. Contact your university or course provider to request any necessary changes to personal details.
Reactivating access as an alumni involves converting your previous PebblePad account. If you’ve lost access, consult your University to confirm if your PebblePad account still exists in their system. Note that account deletions are irreversible, in compliance with GDPR and Data Security. In such cases, your University may provide a PDF copy of your submitted assessment assets.
For staff members and academics, each university or course provider designates specific support contacts. These individuals possess PebblePad expertise and hold administrative privileges. Please therefore contact your internal University PebblePad administrators for assistance. If further support is needed, they will contact us on your behalf.
